20% faster issue resolution and drastic reductions to Customer Effort Scores. Using Live Observation, view customer browsing sessions in real-time and watch the caller fill out forms or navigate through your site.
CoBrowsing provides valuable visual context that lets representatives co-pilot visitor leading to decreased handle times and higher customer satisfaction.
CoBrowsing’s “Observation” mode gives representatives context to anticipate customer needs before the first question is asked, enhancing the customer experience.
Securely help customers through the last mile by helping them complete online forms without exposing sensitive personal information or letting representatives click the submit button.
Phone are often an inefficient back-and-forth of explanation and interpretation. Adding common visual context removes ambiguity. Try it yourself.
Complex transactions or lengthy forms often provide customers with numerous exit opportunities. Guide customers past sticking points on-screen for satisfied customers and increased conversions.
Shared screen experiences from CoBrowsing combined with screen pop data from CRMs helps agents personalize customer interactions as part of a Digital Customer Service strategy.
Learn how cobrowsing and visual engagement can increase online conversions and improve customer support in our newest interactive guide.
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